In an effort to accommodate and honor both the staff and our customer base during Spring Festival – one of China’s most important traditional holidays, we are going to make some slight changes in our normal operating procedures during the holiday period. During the week of February 2-8, Milanoo’s customer service team will be working from home to address customer concerns via email instead of handling the issues on-site. Customers with any complaints or service issues during this time, please email our customer service team at email@example.com for a faster response as online chat will not be available during this holiday period.
Because Spring Festival falls on February 3rd this year and most businesses and citizens will be taking the week of February 2-8 as a holiday, shipping companies will not be available to process orders for us until February 8th at which time we will resume our normal shipping operations. If you are in urgent need of a product, please try to make the purchases from other local merchants.
Thanks a lot for your understanding and we truly apologize for the inconvenience this may cause to you.
Wish everyone a joyful New Year! And thanks a lot for your support in the past years.